Who we are

Our website address is https://www.luxmadeira.com.

By accessing or using our website or providing information to us on our website, you agree to the terms and conditions of this Privacy Policy. 


What personal data do we collect, and why do we collect it


Contact forms

To buy our products or services, you must provide personal information, including your name, address, email address, phone number and other identifying information. 

If you do not provide personal information when purchasing one of our products or services, we cannot confirm your purchase or fulfil your booking. 

When you register with https://www.luxmadeira.com or subscribe to our newsletter, we ask for personal information, including your name, email address, and other information, such as your home country. 


Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when the service will take place, and any special requests you have, such as dietary or mobility needs.
  • Customer information like your name, email address, phone number and hotel where you are staying.

Our team members can access this information to help fulfil orders, process refunds, and support you.



When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in your comment.



If you leave a comment on our site, you may opt to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves similarly as if the visitor has visited another website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This includes tracking your interaction with the embedded content if you have an account and are logged in to that website.



We use your personal information to: 

  • Provide you with the information you request about our products 
  • Send you email marketing messages and information 
  • Fulfil your bookings 
  • Confirm your purchases 
  • Make sure you are correctly billed 
  • Measure and record demographic details about our customers 
  • Target the content for email marketing messages to match your interests better.

We collect information about you during the checkout process on our store.


What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.


What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:


Financial Data

Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to enable you to purchase, order, return or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, Stripe and/or PayPal. You should review these processors’ Privacy Policies to determine how they use, disclose and protect your financial data. As a courtesy, Stripe’s Privacy Policy is available here: https://stripe.com/privacy and PayPal’s Privacy Policy is available here: PayPal Privacy Policy.

Partners and suppliers

Our products are available through our partners and suppliers, which may have privacy policies that differ from LUX MADEIRA’s Privacy Policy.

We share some personal information with our partners (e.g. service providers) who will fulfil the purchases you have made from us: your name and your local contact details if you provide them (e.g., your hotel name for pickups and drop-offs, your local phone number, your mobile phone number, etc.).

You should be aware that they may need other personal information (such as health or physical fitness information) to find out whether you can take part in an activity. 

You should read and rely upon the relevant supplier’s or partner’s Privacy Policy only if LUX MADEIRA does not collect this information from you directly.

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with the legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence;


How long we retain your data

The comment and its metadata are retained indefinitely if you leave a comment. This is, so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.


Where do we send your data?

Visitor comments may be checked through an automated spam detection service.


Additional information


How we protect your data

At LUX MADEIRA, we seek to maintain the integrity and security of your personal information. 

We use industry-standard encryption protocols when receiving and transferring your personal information. When you send Personal Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL). 

We seek to store your Personal Information in secure operating environments that are not accessible to the public and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties. 

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot guarantee that the information you provide to us will be safe at all times. 

LUX MADEIRA will not be held responsible for events arising from unauthorized access to your personal information. 


What data breach procedures do we have in place

LUX MADEIRA will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to LUX MADEIRA and let you know what steps can be taken and have been taken to help rectify the problem. 

Further action, such as reporting incidents to the police or other proper authorities, may also be required.


What third parties do we receive data from

When you visit LUX MADEIRA, our web server recognises and collects your IP address, attached by your Internet Service Provider, and does not identify you. 


What automated decision-making and/or profiling do we do with user data

Email Communications You Can Expect to Receive from LUX MADEIRA.

We may send you marketing emails with information about LUX MADEIRA deals, destination and product news, programs, etc., and other special promotions that we believe you will find valuable, interesting or informative. 

Suppose you are no longer interested in receiving future email marketing communications from LUX MADEIRA. You may unsubscribe by following the directions and link in each email marketing message we send. 

When you register as a LUX MADEIRA member, you may click on “My Account” (at the top of any page of our website) and update your “Account Settings.” 

You may email info@luxmadeira.com and ask to be unsubscribed by including your name, email address, and “unsubscribe” in the subject or message body. 

Please note that even if you opt out of receiving future marketing communications from LUX MADEIRA, we will continue to send you emails about your purchases and bookings and administrative information, such as changes to our terms, conditions and policies. 

We may send you information about new products if you make a booking or buy on our website.


Industry regulatory disclosure requirements

Changes to Our Privacy Policy 

We know that our business will continue to evolve as we introduce new products, and from time to time, this Privacy Policy may be reviewed and revised. 

LUX MADEIRA reserves the right to change this Privacy Policy by posting the changes on its website. You can find when this Privacy Policy was last updated by reviewing the “LAST UPDATED” legend below. 

Contacting Us 

You can access and update your registration and personal information online for LUX MADEIRA services. 

To correct or update any other personal information, or if you have questions about LUX MADEIRA’s Privacy Policy, please email us at info@luxmadeira.com. 


Last updated: October 22, 2023